Guest Services Team
Our mission: grow God's kingdom through every first encounter, replacing anxiety with a genuine sense of belonging.
The First Encounter team is the first face a guest sees when they walk through our doors, and the last one they see on their way out. We exist for one reason: to make sure that every single person who walks in, whether it's their first time or their hundredth, feels seen, welcomed, and valued.
Every guest is greeted with genuine warmth the moment they arrive. For someone walking in for the first time, that hello can be the difference between feeling like a stranger and feeling like they belong.
When it makes sense, we introduce guests to others, sit with anyone who's on their own, and make sure it feels like they came with a friend.
From finding the restrooms to getting kids checked in, we help guests get comfortable and oriented so they can relax and simply enjoy being here.
The welcome doesn't end when the service does. We follow up after every service to hear how it went, and we stay in touch so a first visit can grow into something more.
We serve both Sunday morning services and rotate on a two-weeks-on, two-weeks-off schedule to keep every team member energized and prevent burnout. Your off Sundays are yours to worship freely.
Team members are assigned to one or both services based on availability. Your team lead will confirm your assignment.
Volunteers are split into Team A and Team B, alternating on a two-week cycle throughout the month.
If you have a preference for a specific team or service time, just let Rich or Bitsi know and we'll do our best to work with your schedule.
We'd love to have you on the team. Reach out to Rich or Bitsi with any questions, or jump straight into the training resources to see exactly what serving looks like.