Everything you need to serve with confidence
Go beyond expectations. Make people feel seen, valued, and welcomed at every turn.
Every member of the Hospitality team, regardless of role, is expected to embody these five principles every Sunday.
Be the first to notice and meet the unspoken needs of every guest, from first-time visitors to long-time members, through proactive and personalized hospitality.
Go beyond expectations in surprising and thoughtful ways that make people feel seen, valued, and welcomed. Do more than what is asked.
Work closely with other ministry teams to align on environment and experience goals. We don't operate in a silo.
Manage supplies, inventory, and logistics to keep all hospitality environments fully resourced and prepared before every service.
Regularly assess guest feedback and environment standards. After each service, communicate with the team about celebrations and areas for improvement.
Select your role below to see your specific responsibilities before, during, and after each service.
These aren't rules for the sake of rules. Each one exists so that every guest and every team member has the best possible experience.
Don't wait to be asked. If you see a need, meet it. Unreasonable hospitality means acting before someone has to ask for help.
The condition of our spaces reflects the excellence of God's house. Keep every area clean, stocked, and presentation-ready at all times.
After every service, take a few minutes with your team to celebrate what went well and identify anything that can be improved next week.
If you have any questions, want to talk through your role, or just want someone to walk alongside you before your first Sunday serving, reach out to Rich or Bitsi. We want you to feel completely prepared and confident before you ever step in.